Better experiences start with better support.
Iping Desk Ticketing brings email, messaging, phone, social and more into a single place. With simple admin tools, our scalable ticketing tool cuts support costs and drives fast results. No expertise needed.
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Ticket Workspace
Hemant · Customer
02:53 PMUsers cannot submit attachments from the mobile portal. Screenshot attached.
Mayur I. (Internal Note):
Reproduced on iOS Safari. Assigning to Pournima W.
Ticket Properties
- Assignee:
- Pournima W.
- Priority:
- Medium
- Channel:
- Mobile Portal
Checklist Tasks
- Verify customer account
- Reproduce on device
- Attach fix reference
One platform for your entire support operation.
THE BEFORE & AFTER
From scattered to
streamlined
Requests arrive everywhere. Without a unified platform, ownership is unclear, replies get missed, and team performance is unmeasurable. iPingDesk turns chaotic pings into structured, trackable tickets.
IPINGDESK ENGINE
Centralized Ticket Management System
Smart Triage & SLA Routing
Database latency impacting checkout API — Ticket resolved, customer notified, resolution history saved, and feedback recorded.
Without iPingDesk
THE SCATTERED SUPPORT CHAOS
Unorganized Support Requests
Customer emails buried in agent inboxes with zero visibility or accountability.
Emails Handled Manually
Manual response handling without central tracking, auto-queuing, or SLA enforcement.
Requests May Be Forgotten
Requests in Slack or Teams lost without ticket numbers or clear owners.
No Clear Ticket Ownership
Ambiguous responsibility leads to dropped customer inquiries and overlapping work.
Status Tracked Manually
Status updates tracked in static spreadsheets that quickly go out of date.
Difficult to Monitor Resolution Progress
No automated alerts before customer response times breach agreement thresholds.
With iPingDesk
ONE ACCOUNTABLE TICKET ENGINE
Centralized Ticket Management
Every email, chat, and form submission auto-converted into a tracked ticket.
Tickets Can Be Assigned to Staff
Automated ticket categorization and instant assignment based on agent expertise.
Priorities and Statuses Are Managed
Real-time timer countdowns and escalation alerts to guarantee prompt replies.
Comments and Internal Notes Are Recorded
Full audit trail from initial request creation to verified customer resolution.
Email and Real-Time Notifications
Instant notifications keep customers and support agents synced automatically.
Dashboard Reports & Staff Performance
Live reports show ticket volume trends, SLA compliance rates, and agent CSAT.
INTERACTIVE PRODUCT TOUR
One system,
four tailored
perspectives.
See how our platform adapts to different roles and responsibilities.
"Give leaders full visibility into queue volume, agent assignments, role permissions, and staff workload in real time."
Admin Dashboard
PLATFORM CAPABILITIES
Nine powerful modules.
One connected platform.
Every module is fully documented, permission-aware, and connected to the same ticket record.
Need custom enterprise features?
Every module can be tailored to match your team's custom SLA rules and workflows.
Automate processes your way
Define rules that fit your commitments
Deeper insights for better decisions
TICKET LIFECYCLE
Eight stages. Zero handover gaps.
Each stage writes to the ticket history, ensuring the trail from first request to final reporting stays intact.
Customer Creates Ticket
Portal, admin or support email ingress
AI Categorize & Triage
Auto-parses request type & priority
Specialist Assignment
Routed to owner based on skill & load
Public & Internal Response
Public reply or internal note logged
Task Checklist Execution
Checklist tasks verified before fix
Notify Customer
In-app and email status update link
Verified Resolution
Resolution note & CSAT score recorded
SLA & Performance Reporting
Immutable audit feeds team analytics
Pricing
Priced per agent. Unlimited tickets, always.
Customers and requesters are never charged. You only pay for the people resolving work.
Starter
Small teams replacing a shared inbox.
- Ticket management
- Customer portal
- Email notifications
- Basic reporting
Growth
Growing support teams that need accountability.
- Everything in Starter
- Staff performance tracking
- Knowledge base
- Todo templates & task checklists
- Custom SMTP + email templates
Enterprise
Organisations with compliance and scale requirements.
- Everything in Growth
- Granular roles & permissions
- Audit logs & activity history
- Branding customisation
- Priority onboarding
Outcomes
What changes in the first month.
Not because the team works harder — because nothing falls out of the system.
Tickets resolved without a follow-up chase
Faster assignment than a shared inbox
Requests with an owner and a status
Average backlog visible at any moment
Get started