Admin Dashboard
The operational view support leaders check first.
Unresolved, open, pending and unassigned counts alongside trends, status and priority breakdowns, recent tickets and staff performance.
Unresolved
Open
Pending
Unassigned
Tickets trend
Tickets by status
Capabilities
What the module does
Live ticket counters
Total, unresolved, open, pending and unassigned tickets updated as work moves.
Trend and breakdown charts
Seven-day ticket trend plus tickets by status and by priority, filterable by agent.
Recent ticket activity
The latest tickets with contact, status and owner so nothing sits unnoticed.
Staff performance
Assigned, resolved and rating per staff member for workload balance.
Knowledge base summary
Article and category totals with quick access to create new content.
Why it matters
Spot backlog before it becomes escalation.
Operational signals sit on one screen, so managers rebalance workload, chase unassigned tickets and act on pending replies the same day.
- Cached dashboard counts for fast loads at volume
- Agent-level filtering on charts
- Direct links into ticket detail
- Primary support email and portal shortcuts
Ticket trends
Last 7 daysPriority mix
- High24%
- Medium58%
- Low18%
Resolved today
Pending replies
Staff performance
| Staff member | Assigned | Resolved | Rating |
|---|---|---|---|
| Pournima W. | 43 | 39 | 4.6 |
| Mayur I. | 22 | 21 | 4.4 |
| Smita P. | 18 | 15 | 4.1 |
| Kedar S. | 12 | 10 | 3.9 |
Continue exploring
All platform modulesTicket Management
Full lifecycle from creation to resolution, with tasks and history.
Customer Portal
Branded self-service space to raise, track and reply to tickets.
Knowledge Base
Categories and articles that deflect repeat questions.
Notifications
In-app and email alerts on every ticket event that matters.