Security
Support data stays where it belongs.
Authenticated sessions, protected routes, permission-controlled access and audit logs across the admin, staff and customer experiences.
Capabilities
What the module does
Authentication
Login flows for staff and customers with password management.
Protected routes
Every dashboard area is access-checked before it renders.
Permission enforcement
Role permissions gate management actions across modules.
Audit logs
Administrative activity recorded for review and accountability.
Server-side separation
A separated API layer over a PostgreSQL data store with cached reads.
Why it matters
Confidence for the teams who sign off on tooling.
Role scoping, protected routes and audit trails give IT and compliance reviewers the controls they expect from a customer support platform.
- Least-privilege role model
- Audit logs for administrative actions
- Customer data scoped to the account
- Cache invalidation on ticket and settings changes
| Permission | Admin | Manager | Agent | Customer |
|---|---|---|---|---|
| View all tickets | ||||
| Edit ticket properties | ||||
| Internal notes | ||||
| Manage staff & roles | ||||
| Assign permissions | ||||
| Knowledge base authoring | ||||
| Create & track own tickets | ||||
| Audit logs |
Continue exploring
All platform modulesTicket Management
Full lifecycle from creation to resolution, with tasks and history.
Customer Portal
Branded self-service space to raise, track and reply to tickets.
Admin Dashboard
Real-time operational view of volume, backlog and staff load.
Knowledge Base
Categories and articles that deflect repeat questions.