Customer Portal
A self-service space customers actually want to use.
Customers log requests, follow progress, reply to agents and browse help articles from a portal that carries your branding.
Open
In Progress
Resolved
- In Progress
TKT-216
Invoice not generated for July
- Resolved
TKT-201
Add second admin user
- Reopened
TKT-188
Password reset email delayed
Capabilities
What the module does
Ticket creation
Guided request type, sub type, subject, rich description and attachments with clear validation.
Status summaries
See open, in-progress, resolved, closed, reopened and awaiting-response counts at a glance.
Conversation thread
Reply directly on the ticket; agent responses and resolution notes stay in one thread.
Knowledge base access
Search published articles before raising a ticket to resolve common questions instantly.
Profile and settings
Manage profile details, documents area and password changes from the customer area.
Why it matters
Transparency that reduces follow-up calls.
When customers can see exactly where their request stands, chase emails and status calls drop — and trust in your support team goes up.
- Every ticket visible with its current status
- Notifications when an agent replies or resolves
- Self-service answers from published articles
- Branded to match your organisation
General
How to raise a support ticket from the portal
General
Understanding ticket statuses and priorities
Accounts
Resetting your customer portal password
Accounts
Adding staff members and assigning roles
Billing
Where to find invoices and receipts
Continue exploring
All platform modulesTicket Management
Full lifecycle from creation to resolution, with tasks and history.
Admin Dashboard
Real-time operational view of volume, backlog and staff load.
Knowledge Base
Categories and articles that deflect repeat questions.
Notifications
In-app and email alerts on every ticket event that matters.