Knowledge Base
Answer once. Deflect the next hundred tickets.
Organise support content into categories and articles that customers search from the portal and agents reuse in replies.
General
How to raise a support ticket from the portal
General
Understanding ticket statuses and priorities
Accounts
Resetting your customer portal password
Accounts
Adding staff members and assigning roles
Billing
Where to find invoices and receipts
Capabilities
What the module does
Categories
Create, edit and delete categories to keep growing content navigable.
Articles
Author, update and remove articles with list and detail views.
Portal search
Customers search published articles directly from the support portal.
Dashboard summary
Article and category totals surfaced on the admin dashboard.
Why it matters
Fewer repeat tickets, more consistent answers.
Documented guidance means new agents respond like experienced ones, and customers resolve routine questions without waiting.
- Self-service reduces low-value ticket volume
- Shared source of truth for the support team
- Content grouped by category for discovery
- Cached article lists for fast browsing
Open
In Progress
Resolved
- In Progress
TKT-216
Invoice not generated for July
- Resolved
TKT-201
Add second admin user
- Reopened
TKT-188
Password reset email delayed
Continue exploring
All platform modulesTicket Management
Full lifecycle from creation to resolution, with tasks and history.
Customer Portal
Branded self-service space to raise, track and reply to tickets.
Admin Dashboard
Real-time operational view of volume, backlog and staff load.
Notifications
In-app and email alerts on every ticket event that matters.