Analytics
Support activity, converted into decisions.
Ticket trends, priority distribution, resolved today, pending replies, staff performance and recent activity in one reporting surface.
Ticket trends
Last 7 daysPriority mix
- High24%
- Medium58%
- Low18%
Resolved today
Pending replies
Staff performance
| Staff member | Assigned | Resolved | Rating |
|---|---|---|---|
| Pournima W. | 43 | 39 | 4.6 |
| Mayur I. | 22 | 21 | 4.4 |
| Smita P. | 18 | 15 | 4.1 |
| Kedar S. | 12 | 10 | 3.9 |
Capabilities
What the module does
Ticket trends
Volume over time so seasonality and spikes are visible early.
Priority distribution
Understand how much of the queue is genuinely high priority.
Resolution throughput
Resolved today and pending reply counters for daily standups.
Staff performance
Assigned versus resolved with rating per staff member.
Recent activity
The newest tickets and their state, always one click away.
Why it matters
Improve response times with evidence, not guesswork.
Leaders use the same numbers agents work against, so workload balancing and staffing decisions are grounded in what the queue actually did.
- Trend, status and priority views
- Per-agent filtering
- Daily throughput indicators
- Feeds directly from live ticket data
Unresolved
Open
Pending
Unassigned
Tickets trend
Tickets by status
Continue exploring
All platform modulesTicket Management
Full lifecycle from creation to resolution, with tasks and history.
Customer Portal
Branded self-service space to raise, track and reply to tickets.
Admin Dashboard
Real-time operational view of volume, backlog and staff load.
Knowledge Base
Categories and articles that deflect repeat questions.