Notifications
Nobody refreshes a queue to find out what changed.
In-app and email notifications announce ticket creation, assignment, replies, status changes, resolution and reopening as they happen.
- now
Ticket created
TKT-231 raised by Shilpa P.
- 2m
Ticket assigned
TKT-229 assigned to you
- 18m
Customer replied
TKT-218 has a new reply
- 1h
Status changed
TKT-201 moved to Resolved
- 3h
Ticket reopened
TKT-188 reopened by customer
Capabilities
What the module does
In-app notifications
A notification centre with unread state for agents and customers.
Event coverage
Ticket created, assigned, replied, status changed, resolved, closed and reopened.
Account events
Customer account created, staff account created and staff account updated.
Notification preferences
Rules and preferences control which events reach which inbox.
Live updates
Socket support pushes changes without manual refresh.
Why it matters
Right update, right person, right moment.
Notification preferences keep inbox noise under control while ensuring the events that need action always land.
- Reduce missed replies and stale assignments
- Customers stay informed without chasing
- Preference rules per event type
- Works alongside email templates
- Ticket Createdtemplate · logged · preview available
- Email Senttemplate · logged · preview available
- Agent Assignedtemplate · logged · preview available
- Customer Replytemplate · logged · preview available
- Resolutiontemplate · logged · preview available
Continue exploring
All platform modulesTicket Management
Full lifecycle from creation to resolution, with tasks and history.
Customer Portal
Branded self-service space to raise, track and reply to tickets.
Admin Dashboard
Real-time operational view of volume, backlog and staff load.
Knowledge Base
Categories and articles that deflect repeat questions.